RETURNS + EXCHANGES

Returns + Exchanges

Thanks for shopping with us! 

Don't love your purchase?

You may send your return back via the USPS return label in your package OR bring it to a Silly Goose near you!

You are welcome to return items for a refund within 15 days from when your order is shipped. Please note that we can only process returns of items purchased directly from our website, www.sillygooseny.com.

For the best return experience, we recommend using our provided return shipping label that includes tracking. The $9 cost of the return shipping label will be automatically deducted from your refund.

Refunds for eligible returned merchandise will be processed within 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your bank statement. 

All merchandise being returned must be in the same condition it was received with receipt and tags still on, as well as the original packing slip in the package!

Sale items, gift cards, and accessories are all FINAL SALE and will not be eligible for exchange or store credit.

Customers will be issued a refund or store credit that will last indefinitely.

Returning In Store 

1. Bring the packing slip along with the merchandise being exchanged into any Clothes Horse location. 

2. Must be within 15 days from when it was shipped. 

If you have any other questions or concerns regarding returns or exchanges please contact us!

Happy shopping + stay silly,

xoxo

Silly Goose